It has been 18 days since it was left in their care, which is what 5-7 business days translates as.
In summary of what AppleCare does not provide is:
(1) I cannot check the status of my repair online (because I took it to a store)
(2) I cannot check the status via their stupid phone menu (because I lack a case/dispatch number, it does not like my repair number, apparently due to number 1)
The only way I can even get close is to call the Apple Store, wade through the messages about how great and popular iPod nanos are, wait for a human to answer, wait while they put me on hold. Once I made the mistake of pressing the button for “check repair status” and ended up in the dead end of #2 above.
Last night, after I finally got to a human, she noted that this was certainly odd that it was taking long, and promised a “genius” would call the repair folks tomorrow (today) and call em back with an update. She was so nice and sweet.
Unfortunately, no one did this, so by noon, I call the store again, hear about the nanos, wait through 10 minutes of hold music… and the lady says she will have to ask someone to call and get me a status. There is no reason anyone should have to go through such hoops to get a freakin status and and answer.
It’s about this time I am ready to drive up there, find a “genius” and shove my boot deep up their nano. Apple, you are twisting my mellon, man.