Sorry Atlanta, you are a fine city, but I can hardly refrain from recommending to anyone to avoid airplane connections at your airport. My 1:45 flight from Baltimore here landed an hour late, and despite Delta’s announcements that “connecting flights had been notified”, they did not relay this to my Austin connection, which left without me. So its an extra 4 hours stuck here, and being told I am “lucky” I did not have to stay overnight.
It has something to do here about runway construction. Is there an airport anywhere in the universes not under construction?
But my sentence here is confounded more. I found there is no way I can can to the Austin airport Friday in time to catch my flight home to Phoenix (thanks to Austin’s lovely traffic), so I began the process calling Expedia to get a flight change. Oops, because my trip is in progress, I have to call America West. This is where the fun began getting funnier. Not. I was transferred to 6 different “service” agents, repeating six times my confirmation number, flight number, last name, belly button diameter…. at AmericaWest/USAir/WhoKnowsWhoElseWorksHere and the last woman processing my request for a later flight returned after 8 minutes of hold music to let me know that nothing c an be done since I have not completed my flight to Austin. That was another 45 minutes of my life seeing washing in concentric circles going down the flush hole.
I am sure at Business School 101 there is all this grandiose fluff about treating customers right, but out here in Concourse D of Purgatory, it just ain’t washing.