Comments on: (Webhost) Experience is Relative

By: PatrickQG

PatrickQG — Thu, 01 Mar 2007 19:58:25 +0000

My best example was my experience dealing with a New Zealand company, Magnum Mac. The situation was handled so badly (in my opinion) that I blogged about it. The entry quickly ended up as the second result for the company name (sadly since I moved the MovableType stuff off onto crypt.soapbox.co.nz it’s dropped off), and managed to rack up a number of “me too” comments – plus a number of private emails of similar stories. No promotion was necessary for that (I did nothing different than my usual blog posting process. No digg, no slashdot, no 15 mintues of fame.)

Now in that case I’m willing to accept that other people have had positive experiences – in fact I’m sure most people who go in, give them money, walk out and never need to go back have great experiences.

As to natural human tendencies – I think you’re right. I suppose it comes down to if the majority of people who have an opinion have a positive or negative one.

By: Alan

Alan — Thu, 01 Mar 2007 19:39:05 +0000

I agree Patrick about emergent group experiences, but for things like this, (a) how do group experiences become public information, easy to fine; and (b) how is this point defined?

If the group experience differs from my own (let’s say I passionately love Windows) than isn’t the natural human tendency to discount the counter experience? Just idle curiosity

By: PatrickQG

PatrickQG — Thu, 01 Mar 2007 18:41:38 +0000

Certainly true, but when individual experiences combine to be group experiences, you can often see trends.

I suppose at the end of the day it’s not that something happened, but what the company does to mitigate it. (Apologising, offering free stuff, whatever.)