Comments on: Shining a Light: Icelandair Pockets My Money

By: Teri V.

Teri V. — Sat, 03 Jan 2009 03:19:30 +0000

You should submit this to Consumerist, and Clark Howard (the Atlanta consumer advocate whose CNN show starts tomorrow), has a consumer action center at http://clarkhoward.com/.

By: Harriet

Harriet — Thu, 01 Jan 2009 20:30:36 +0000

Unbelievable! I used to get a subscription to Travel & Leisure magazine where they have a standard column called ‘Travel Ombudsman’ They would help people resolve travel problems like yours. Usually if a major publisher starts investigating, the companies take notice. I googled ‘travel ombudsman’ and found this link to USA Today: http://www.usatoday.com/travel/2004-01-07-editor-ombudsman_x.htm
It may be worth a shot since you don’t have anything else to lose!

By: Alan Levine aka CogDog

Alan Levine aka CogDog — Wed, 31 Dec 2008 15:10:12 +0000

@Jay Cross: What a tale and dogged pursuit on your parts. It is clear that all airlines have reams of stories (as your readers added to the pile) so it is more a letter of knowing you are playing roulette and one day the badball is gonna drop you.

I have pretty much accepted that I have made a donation to an economicly deprived country via icelandair and am wondering how to write it off as charity

By: Jay Cross

Jay Cross — Wed, 31 Dec 2008 08:35:09 +0000

Cog, you think you got problems, look at http://tinyurl.com/95ysot. My Complaints to Air India page has attracted more than 50 comments from passengers who they screwed and then stonewalled. This is an amazing outpouring of human sorrow. Air India is not human.

By: Susan Miller-Cochran

Susan Miller-Cochran — Wed, 31 Dec 2008 03:59:13 +0000

Alan, I also will avoid Icelandair in the future. Stacey and I are getting ready to plan some travel to northern Europe, and we’ll look at other airlines.

By: diane

diane — Tue, 30 Dec 2008 16:32:25 +0000

I am old enough to remember when air travel was an adventure, rather than an ordeal.

I look forward to seeing any response you get from Icelandair. Hope they take note of the comments here (and take into account the many who read but don’t post a comment) and start computing the potential dollar value of the business this may cost them.

By: Pat

Pat — Tue, 30 Dec 2008 10:48:11 +0000

Thanks for sharing this! I will look for other airlines rather than this one to use. What happened to you was truly wrong. I also travel a lot and will share this with as many as I can.

By: James Farmer

James Farmer — Tue, 30 Dec 2008 06:30:14 +0000

Tossers! That’s the last time I choose Icelandair for my Northern European flying!

Best of luck with the complaint.