(the movie, not the country!)
I had promised myself to avoid blogging or tweeting all the injustices inflicted upon my by heartless and stupid companies, no #FAIL proclamations. Oh well, time to bust my own promise.
Yesterday, I got a call from the Ministry of My Health Insurance, aka Humana:
“Hello”, says an automated woman’s voice, “This is RightSourceRX Prescription Services Department with important information for Alan Levine, Is this Alan?”
(This seems like a semi intelligent system, it uses voice recognition rather then button prompts)
“Yes” I say, slowly and clearly, directly into the iphone mic (previous experience shows she does not always hear.
“We have important information for you. Please call 866-xxx-xxxx and enter this message priority code 8492006”
Stop. You call me, ask it is me, tell me I have an important message, but I have to call another number to get it? Why dont you give me the message, Ms RightSourceRX?
But I continue on down the assembly line, and call the number. Rather than play out the hilarity that ensued, I recoded it (this was the second attempt since the first one ended with me yelling and screaming back at the drone–hmm just as this one ends).
Ms Humana asks me several time to confirm the code I entered, and no matter how many yes, yes YES YES I say, she is stumped (in a last ditch effort, I press the number 1, and that works.) (warning, loud f-bombs coming) (sorry mom for f-bombing,, don’t listen)
In the end, after this whole double phone call charade, the important information was a reminder to refill a prescription. A freaking reminder. Something that could have been done in an email message.
And don’t get me started with so called “emails” from insurance companies and banks. Their idea of email is far from what we use on a regular basis.
Another insurance company sends me information this way- I get a normal email letting me know I have a message .I then log into their site, find theier web-based messaging interface, click a link to read a message, and it downloads a PDF…. and the message is basically, “We got your request, and will notify you when it is ready.”
Such things as this have actually come out of some twisted design process, supposedly field tested for usability- say it ain’t so.
Yes, in a few ways, we live in Brazil.
SAy, does anyone have a 27B-6?”¬”