I’ve been grateful for the deluxe accommodations that has been provided for my fourth month visit at Thompson Rivers University. I’m on the fancy floor of suites, above 10 floors of student residences.
The floor I am on (I think) they run out of their Hospitality program, so there are students in that program working here too. There’s a lot of passing back and forth as I come and go, but obviously I am not a student.
Among all the Big Things we deal with daily, how often to appreciate the small things, exchanges that people do?
I see regularly on the elevator two tall young men on my same floor. I asked them once what they were studying. “Business.” So I always ask them “how’s business?” (ugh). One day they will likely be tycoons.
One late night returning to my room, reaching for my key card I apparently dropped 2 credit cards in the hallway. The next day at lunch, I had a major panic when I went to pay for my meal and the cards were not in the regular spot. I returned to my room to start the process of calling the banks, and the young lady at the desk stopped and said, “I have something for you.” Stephanie (now I say hi all the time) handed me an envelope with my cards in them. The manager on the night shift found them outside my room on her nightly rounds.
Heading up the elevator yesterday, a young man and woman boarded; he was eating from a small box of candy. I smiled and asked, “Does that help with studying?” (it’s exam week). He laughed and said, “I need all the energy I can get for studying.” His friend snorted and said, “Studying? You’ve been studying movies all week!”
There’s Cathy who cleans my room; she knows my coffee habits now, and supplies me with extra. I also know now that she likes the snow.
Sunday I went out for a short (cold) walk to seek my daily photos. Walking back into the lobby, the young man at the desk asked if he could see my camera. We talked photography, and he showed me some of his photos he had stored on his phone. He asked about how he might learn to use his DSLR as he said he had no idea of how to use the settings (I think he said he has a Canon D60, I have a 7D), we talked lenses. I asked him if he shoots in Program mode, and started to explain how I shoot in aperture priority. He asked he would understand better if I showed him what I was talking about. Sometime soon Sandeep will text me and we will go on a photo walk.
Let me be clear that I am a card carrying introvert, and so talking to people I do not know is going uphill against my personal comfort inertia. And so you can listen to your self talk a lot and stay there. It’s not really hard to do, make eye contact, smile, ask a question.
My break in my routine happened a number of years ago when I lived in Scottsdale, Arizona. At that time I actually had to get work clothes dry cleaned, and noticed when I went into the local shop what a barrier the counter could be. I’d notice customers in line, mostly white, drop off bags of stuff, never stopping yakking on their phones, never acknowledging the mostly young Hispanic women behind the counter. Never making eye contact.
Never acknowledging another person. It happens more than not.
Acknowledgement, recognition of others matter so much, even more in online interaction. People get so little of it, we get our micro reassurance when some one clicks a blue button.
Don’t get me wrong, I am not chatting up every customer service I come in contact with. But just looking them in the eye, thanking, even an eye brow raise when the person in front of you is being a jerk… you might be surprised at the effect.
The littler things indeed matter. Well at least to me.
(I love this set of “Little Dudes” photos I found on flickr ; I am pretty sure I have used the dog walking in a book one before in a presentation)
The post "The Little Things" was originally yanked out of the teeth of a rabid chicken at CogDogBlog (http://cogdogblog.com/2014/12/the-little-things/) on December 3, 2014.