cc licensed flickr photo shared by bored-now Dear United Airlines, Coming from a satisfying long relationship with Continental Airlines (where I am Platinum Elite, flying 60,000 – 75,000 per year for work and vacation), given the merger with my former partner, I tried to enter this new situation with an open mind. But not only do you seem to have trouble managing guitars, your reservation system is a byzantine rat trap that flat out does not work. It took me more over an hour and a half today to make a simple reservation, one that I already had the flight details (thanks kayak, your site works), ultimately forcing me to do this over the phone. I would think in these economic times you’d be focused in efficiency but I saw no sign of it today. So I sat down at my computer this morning to book a vacation on your [...]
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