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How To Really Get Help

A week silently passed on my simple IT help desk request (read the sad story).

There was now a consequence as the main page for our site was hijacked via the vulnerability I reported (see the blurb on this, we were definitely not alone).

So since the requests were not answered, I resorted to the trump card, firing off emails up the management chain to the almost top, and asking for help in closing a security hole that could affect numerous primary web sites.

I got a response in 6.5 minutes.

Profile Picture for Alan Levine aka CogDog
An early 90s builder of the web and blogging Alan Levine barks at CogDogBlog.com on web storytelling (#ds106 #4life), photography, bending WordPress, and serendipity in the infinite internet river. He thinks it's weird to write about himself in the third person.

Comments

  1. Heya Alan. Thanks for the heads up on the awstats vulnerability! I’d installed it on a couple of servers, and basically forgot about it (except for occasionally checking the stats). Both boxes are now updated and safe. I don’t think I was hit by the exploit – no perl scripts in /tmp – but scary just the same!

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