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CogDog The Blog

An early 90s builder of web stuff and blogging Alan Levine barks at CogDogBlog.com on web storytelling (#ds106 #4life), photography, bending WordPress, and serendipity in the infinite internet river. He thinks it's weird to write about himself in the third person. And he is 100% into the Fediverse (or tells himself so) Tooting as @cogdog@cosocial.ca

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Help! Jailbreak me from the Brig of the Stinky Alltel Pirates

I am far from alone being in individual ramrodded by a company that takes your money for a service it does not provide. But these dinosaurs are in denial of the asteroids raining down on them, as the net empowers us to put their evil deeds into the light. This is my little experiment to see if a single, frustrated, beaten down customer can take on a giant smelly pirate. Help me out my casting foul words and links their way.

Hence, I am here to tell you the tale of the Alltel Pirates and how they have me chained to their brig. Oh how foolish I was to fall for their ship!


Mock up of Alltel.com site plus pirate face from cc licensed flickr photo Pirate Phobia.

In summary:

  • The wireless internet service my organization pays monthly fees for has failed to connect, repeatedly disconnected, or has been wrongly turned off over the last 2 months in such places as Houston, Orlando, San Francisco, Los Angeles, San Diego. We pay for a service not delivered.
  • Multiple calls to tech support have failed to fix the issue and in the latest round, their advanced technical support claims that the equipment sold to me at an Alltel store, that worked fine for 4 months, is not supported in my Mac OS X computer. This is in conflict with the manufacturers own specs. So they sold me service and equipment they cannot support.
  • According to their “retention department” any termination of service will result in my organization being charged a $200 termination fee.

Once more, we have paid for a service not delivered and we must pay to get out of the contract. A contract is an agreement, where I agree to pay (which has been done) for a service to be delivered (which has not been done). I should not have to pay to break a contract that Alltel has not fulfilled.

So instead, I wish to take them down via the power of the internet and social networking. Tell everyone you know NOT to sign up for ANY Alltel service. Spread the word.

With that, a tale of pirates…

Blog Pile

Waiting for the Twitter Follow Up Song

Here’s a toe tapper – show your love for Facebook: Linktribution to Suw Charman-Anderson So now Facebook has a chat client built in. Where did they get that idea? Will they try to position themselves as also a hub for web-apps? While working on your FaceDocs will you be able to poke your colleague or […]

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Internet2 Dogtation

20080423 Foto by ghbrett posted 23 Apr ’08, 8.51am MDT PST on flickr Snap of me as camera man during Virtual Worlds panel at Internet2 Spring Member Mtg. CD Barkley (aka Alan Levine) giving his presentation in character in world. George Brett, the photographer here, had invited me to be a panelist on a virtual […]

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Now This is a Conference Bag!

Now This is a Conference Bag! by cogdogblog posted 22 Apr ’08, 11.38pm MDT PST on flickr They don’t make them like the used to… most of ther bags I get at conferences end up in the filing cabinet. This heavy duty tool box was the cool giveaway at UCON97, the 1997 Macromedia Users Conference, […]

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I Think I Remember These

I Think I Remember These by cogdogblog posted 21 Apr ’08, 8.12pm MDT PST on flickr My running shoes have not seen the light outside the closet since the PF Chang’s marathon in January. Today was the first run in like 3 months. Not very far (less than 2 miles), not fast at all, just […]

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My iPod Will Not Crash Your Airplane

My iPod Will Not Crash Your Airplane by cogdogblog posted 19 Apr ’08, 11.14pm MDT PST on flickr I’m getting more acute to the silly rules that we take on like mild sheep. Supposedly, any electrical device with an on/off switch can cause havoc on a jet’s navigation. What kind of engineers do they have […]

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Great Design Challenge (hey Mom!)

Presentation number two today was my part in the The Great ILS Challenge 2.0 a presentation idea that intrigued me when Mark Oehlert first described it; as a knock off of the Great Design Challenge done at the Game Developers Conference.

Last year a roomful of lucky attendees got to watch as three top-notch designers created game-based solutions to deal with an incredibly difficult learning challenge. This year we’ve invited three more ILS/Serious Games experts to step up to the challenge.

The Guild understands that, whether you call them Immersive Learning Simulations (ILS), Serious Games, or the greatest thing since sliced bread; you are looking for ways to use these powerful technologies and methodologies to improve learning outcomes for your organizations. You are also looking for inspiration and ideas for any and ALL of your e-Learning projects.

The premise is the 3 panelists are presented a scenario for a project, idea and they need to conceptualize an original or creative solution for it- not actually do it, but present the idea.

Last years one had something to do with designing a game to reduce recidivism among people just out of jail. Now that is a challenge. Ours this year was a bit more nebulous (by design Mark says):

A large, North American corporation that you are either already employed by or hired by, wants you to develop something (we know it will be an ILS) to help them integrate two recent acquisitions, one a company in Africa and the other a company located in Korea. These two new divisions directly impact your production capability and so alignment and a shared culture between all three entities is critical. Design an ILS that will foster this shared culture and common understanding. Challenges include a mix of languages, religious backgrounds, socio-economic differences, and educational levels not to mention time zones. Oh, and the big shareholder meeting is coming up too. Go.

I was stymied for a long while with this. I was thinking the other panelists might take structured or technical approaches, and I mulled it over until the concept hit me. I’d have to say, my idea was off on a different curve- I really appreciated the different approaches taken by the other panelists, who ticked off carefully constructed plans, rationales, outcomes…. I just ran with a metaphor.

So…

I looked for something everyone in every culture has in common, or “what unifies us”… and came up with…. Mom.

That’s what I said.

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Too Busy For a Second Life…

My first presentation today at the eLearning Guild conference was “I’m Busy Enough.. What do I Need a Second Life For?” a tact I took as I expected SL was rather outside the realm of focus for this conference.

Well, that was not fully correct, as there was a fair amount of awareness here of virtual worlds and Second Life, but when I asked the audience of 50 or so how many had Sl accounts, there were maybe 5, 7 hands raised. A number of others let me know they were there because “it sounded nothing like the other sessions my employer told me to attend” or “we’ll never use it at work but I want to know what I am missing”.