cc licensed flickr photo shared by Jon Bradley Photography
Yay!
Just minutes ago, I got a phone call from Michelle from Canon, who apparently caught wind of my blogged descent into Canon Rebate Hell. She apologized for the frustration, and is FedEx-ing my rebate check.
So what say you, are blogs dead? Is there no value here?
The One Small Social Media Victory: Canon Frees Me From Rebate Hell by CogDogBlog, unless otherwise expressly stated, is licensed under a Creative Commons Attribution 3.0 United States License.
I’m still waiting for mine…
Way to go. Using the power for good. I have this fantasy of creating a site that would become a hub for these kids of documented complaints about major companies. I’d SEO the hell out of it so that companies would have to pay attention. Then it would single-handedly fix all of the abysmal customer service we deal with and the world would be a better, brighter place.
You don’t have to make the sites, the exist- I’ve had mixed results using GetSatisfaction.com -some companies repsond quickly, others not at all.
If it is any sign, Canon does not even have a presence there.
Yeah, I’ve seen Get Satisfaction, but that’s not really what I’m thinking of. GS is too company-oriented in terms of it’s audience. I mean, it sees itself as a CRM tool for companies. What I’m thinking of would be totally consumer driven and would shame companies into doing something about their lousy service b/c of the abundance of user-contributed complaints. I’m not interested in helping companies with their CRM; I’m interested in helping the unwashed masses get justice!!
Maybe there is something else out there that’s doing this. I dunno.
http://www.ripoffreport.com/ ??
I am sure there are a handfull of sites already doing this. It’s that big giant internet sitting there.