I am hoping the FCC can spray this one down. I am not hopeful. Every three weeks or so, Rachel, a recording, calls from random numbers around the US. She must get around. She keeps telling me this is the last time to get this offer from Card Member Services to lower the rate on my credit card.
She pretty much has take over for Cathy, who has been at this since 2008
When I wait to speak to a representative, as just happened an hour ago, I request to be taken off their calling list, Then they hang up on me. I’ve had about 20 of these this year, and each time I dutifully file a complaint at http://donotcall.gov. I have never done business with this company, and from what I understand, the government should be able to hit them up for a nice fine.
I did some googling and found this web site which seems to be associated with First USA Bank which is kind of dodgy since they do not seem to be even a bank according to Google. I went to their Contact Us page (more sketchy as their address is a PO box in delaware), and found a toll free number to call (1-877-999-3872 also reports as suspicious).
I called them (recording below) and got a phone menu with not many options to get to a human. I finally get generally enquiries and here’s where it gets funky – I found out I was speaking to someone at Chase Bank who had no clue why their number was connected to Card Member Services.
So its another dead end.
Where is our government agents on this? These folks are obviously scamming people to sign up for credit cards or at least reveal card debt information. They are clearly in violation of the FCC rules on unsolicited phone calling. They are clearly violating the Do Not Call guidelines.
Can it really be that hard to track down these roaches? I’d sure like to give them a kick with the steel toed boots.
FWIW, I am starting my own public log of these calls:
I am doubtful anything will happen, but from now on I am going to do what I can to phoen freak ‘em back because they are messing with the wrong dog.
UPDATE: August 30, 2012 Just got a robo spam call from Rachel, 10 days since the previous one. Since my congressman is always writing about what he is doing, I thought I’d ask for help:
UPDATE Nov 15, 2012: I guess Rachel was fired, she was replaced by Anne, who called several times, from Wahpeton North Dakota and Kent Washington. When I called back te last number I was SPAMMED from (253)-236-2156 a computer generated voice claimed that to comply with FCC regulations, I could enter my phone number to be removed form their call list. This should mean if Anne or Rachel or Any Other MF-er from this company calls me again, they are in clear violation of FCC rules (which they have been for years). Here is proof of my compliance:
UPDATE Dec 18, 2012: Anne is gone, now the name is Tiffany (who sounds just like Anne and Rachel). She said I could press 3 to be taken off their list, but when I did that she just hung up on me.
UPDATE Jan 4, 2012: Tiffany called again, she called twice since the first of the year, but I missed her calls. This one I recorded. It’s kind of funny how this “limited time offer” has been going on for years. I did press “1″ to try and speak to a human being and ask again to be take off their list. Nothing happened. I filed yet another complaint with http://donotcall.gov but I have zero faith that anything comes from that.
UPDATE Jan 9, 2012 According to a November 2012 Story in the Christian Science Monitor, 5 of the companies behind Rachel were taken down (that makes sense why the bitch returned as “Anne” and now “Tiffany”
According to the FTC press release:
“At the FTC, Rachel from Cardholder Services is public enemy number one,” said FTC Chairman Jon Leibowitz. “We’re cracking down on illegal robocalls by bringing law enforcement actions and pursuing technical solutions to the problem.”
Rachel is gone, now aim those FTC sites in Anne and Tiffany, ok?
UPDATE Jan 18, 2013: Rachel is back from the dead. She moved to Alberta or British Columbia, I get calls from both. Will the FTC call some Mounties to ride their mooses out there and bring her in? Oh she is a slippery b****.
UPDATE Jan 29, 2013: A commenter shared a little tidbit when he tried to goad the person on the other end. Dana gets rather loud and says bad words at the end.
The Meet Rachel… Anne…Tiffany… from Card Holder Services by CogDogBlog, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.