Blog Pile

Mashed Up Lamb

Hmmmm, this blog post title sounds like either a bad idea for a recipe with a food processor or a headline of a New Zealand rural road accident report. But noooo, neither, it is this awesome video done by Clint Lalonde where he mashes up Brian Lamb for an intro to a keynote Brian did […]

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TwitterCamp Flies Again.. I Love This Web Thing

For the 10 gazillionth time the network (as in the people I am connected to) saves the day again. For some upcoming presentations and conferences, I was hoping to set up TwitterCamp, a desktop app (Mac and PC) that runs in Adobe Air and displays in near real time the incoming tweets for a specific […]

Blog Pile

Pirate Update

In the “I am not sure why people should care (but there are 80 people on Facebook who say they do) department– the latests news on my fight to escape the clutches of my mobile internet provider’s contract is that Alltel still has me in their brig. I’d like to say that I have a […]

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Asking the Google-able

Yes, we know that Google has become the appliance of the web. If it were to go out, it would be on the scale (well not really) of losing electric or water. And while some may bemoan that students’ first thought to research is to Google-it, I find myself curious that often people ask me […]

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Help! Jailbreak me from the Brig of the Stinky Alltel Pirates

I am far from alone being in individual ramrodded by a company that takes your money for a service it does not provide. But these dinosaurs are in denial of the asteroids raining down on them, as the net empowers us to put their evil deeds into the light. This is my little experiment to see if a single, frustrated, beaten down customer can take on a giant smelly pirate. Help me out my casting foul words and links their way.

Hence, I am here to tell you the tale of the Alltel Pirates and how they have me chained to their brig. Oh how foolish I was to fall for their ship!


Mock up of Alltel.com site plus pirate face from cc licensed flickr photo Pirate Phobia.

In summary:

  • The wireless internet service my organization pays monthly fees for has failed to connect, repeatedly disconnected, or has been wrongly turned off over the last 2 months in such places as Houston, Orlando, San Francisco, Los Angeles, San Diego. We pay for a service not delivered.
  • Multiple calls to tech support have failed to fix the issue and in the latest round, their advanced technical support claims that the equipment sold to me at an Alltel store, that worked fine for 4 months, is not supported in my Mac OS X computer. This is in conflict with the manufacturers own specs. So they sold me service and equipment they cannot support.
  • According to their “retention department” any termination of service will result in my organization being charged a $200 termination fee.

Once more, we have paid for a service not delivered and we must pay to get out of the contract. A contract is an agreement, where I agree to pay (which has been done) for a service to be delivered (which has not been done). I should not have to pay to break a contract that Alltel has not fulfilled.

So instead, I wish to take them down via the power of the internet and social networking. Tell everyone you know NOT to sign up for ANY Alltel service. Spread the word.

With that, a tale of pirates…

Blog Pile

Waiting for the Twitter Follow Up Song

Here’s a toe tapper – show your love for Facebook: Linktribution to Suw Charman-Anderson So now Facebook has a chat client built in. Where did they get that idea? Will they try to position themselves as also a hub for web-apps? While working on your FaceDocs will you be able to poke your colleague or […]